- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Demonstrate a high level of customer service at all times
- Demonstrate a knowledge of the property including room categories, rates, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Takes and delivers accurate and complete message
- Maintains high confidentiality in regards to guest privacy
- Maintains and offer up to date knowledge on events and activities in the city
- Responsible for the delivery of Guest’s to their room, luggage, and any other items.
- Assist other departments, as necessary
Informasi Seputar Deskripsi Pekerjaan, Tugas, dan Tanggungjawab Berbagai Profesi di Perusahaan Produk dan Jasa
Wednesday, November 30, 2016
Job Desc Front office PT. Puradelta Lestari, Tbk
Job Description and responsibilities Front office PT. Puradelta Lestari, Tbk :