Job Description and responsibilities Tenant Relations Officer PT. Binakarya Agung Propertindo :
- Responsible for supporting the delivery, management, and administration of social housing and tenant relations.
- Maintain database.
- Monitor regular interaction and meetings with tenants including formal interviews with standard format.
- Investigate and respond to complaints made by or about tenants and take corrective action as required, directing to the appropriate individual.
- Provide tenants with general information.
- Liaise with other departments about tenant issues and concerns.
- Maintain administrative procedures in order to ensure an effective and efficient tenancy
- Customer Service – Provide superior customer service to all tenants at all times.
- Tenant Surveys – facilitate distribution, receipt of responses, and follow up.
- Tenant Handbook – review, update and revise as necessary. Coordinate distribution of updates or revisions to all tenants.
- Tenant Notification – Prepare tenant memo’s and correspondence as directed by Managers regarding building holidays, upcoming events, etc.
- Contact List – Maintain and update tenant contacts lists to include emergency numbers.
