Job Description and responsibilities IT Manager PT. Sodexo Indonesia :
- Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling; initiating, coordinating, and enforcing systems, policies, and procedures.
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Directs technological research by studying organization goals, strategies, practices, and user projects.
- Completes projects by coordinating resources and timetables with various departments or countries.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action.
- Maintains quality service by establishing and enforcing organization standards.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed.
- Build and maintain vendor relationships required for IT support.
- Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores.
- Ensure that all activities are supported by documented processes based on ITIL methodologies.
- Provide quality reporting on a regular basis on all aspects of the teams activities
- Provide a reliable and consistent delivery of responses to incident and service requests made by users.
- Provide to business unit and global teams a documented vision on local needs and provide transparency on the local environment.
- Engage with business unit and global project and operations teams to ensure smooth escalation of incidents and requests.
- Ensure that all internal compliance documentation requirements are met, and the necessary evidences collected.
- Ensure IT asset inventory is up to date.
