Job Description and responsibilities Supervisor Service Engineer PT. Karsamudika Andalan Utama :
- Provide on-site installation, validation and commissioning of instruments
- Perform hands-on on-site troubleshooting, service and repairs
- Provide high level technical support to external customers at their location
- Provide on-site training to the customers
- Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
- Develop Service technical documentation
- Create and maintain service information in the company
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
