Job Description and responsibilities Service Manager PT. Konstruksi Indo Machinery :
- Ensure that the aftersales department achieves target objectives by ongoing (period by period) examination of accounts, daily & weekly operating controls, system information.
- Ensure that the corrective action is taken where adverse variations to target achievements occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements
- Ensure accurate recording of parts and service times, job costing and invoicing to bring about necessary improvements
- Ensure premises, tools, equipment and other dealerhip assests are controlled and used effectively to complete customer repairs within time expectations
- Ensure all materials purchased are controlled and sold at a profit
- Improve on the quality of PT Konstruksi Indo Machinery commitment to customer service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship as well as best practice in customer handling and communication
- Ensure that all employees are committed to the principles and ethics of PT konstruksi Indo Machinery and that these principles form the cornerstone of customer relations management
- Maintain daily workshop timekeeping and labor productivity records to monitor the effective use of technician and productive labor. Monitor hours attended and worked in order to achieve labor effiency targets
- Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and comparisons with budgets
- Establish and maintain a training needs analysis to provide satisfactory levels of knowledge, skill job, satisfaction and cost-effective development of key aftersales personnel
- Hire, train, motivate, counsel, and monitor the performance of all service department’s staffs
- Assists in development of annual service budget for use in connection with annual sales forecasts
- Maintain customer satisfaction index rating above that of manufacturer or dealership average
- Adheres to all company policies, procedures, and safety standards
- Communicate with customers before issues arise and get involeved in escalated customer issues
- Ensure that all proper service sales techniques are being used
- Quality check completed jobs
- Report to management at any circumtances that compromise the integrity of dealership
- Observe and evaluate performance of all service personnel and team building
